SMS Recommendations

AVANT, Australia's leading medical defence organisation (MDO) has provided very helpful tips for sending SMS messages:

• Dos and don'ts of patient SMS communication
• Recommendations when using SMS messaging
  Doctors and practice staff can protect patient personal information when using text communication by taking a few simple steps:

  1. Obtain and Document Patient Consent
  2. Limit Information Contained in Text Messages
  3. Implement a System for Following-up Patients who do not Respond to Recall SMS Messages
  4. Document Text Messages in the Patient's Medical Record
  Note:

  These are the recommendations that can be managed within the system, there are other steps mentioned by AVANT that may require manual steps outside the system.