Support

If you run into problems using Bluechip, you can always get help from us.

For help and support:

Create a support ticket at https://www.medicaldirector.com/support
If the problem is urgent, call 1300 300 161.
For general information, see https://www.medicaldirector.com/.

Include as much information in the request as you can and follow these guidelines:

If you include patient information, for patient confidentiality, use the Patient ID instead of the patient’s name.
If you include screenshots, ensure that you conceal both the patient’s name and date-of-birth.

If reporting a problem, before contacting us, try to replicate the problem. It also helps to write down the problem and the circumstances under which it occurred.