Refund an Allocated, Banked Invoiced

This refund process is used when the invoice and receipt has been allocated, and the receipt has been banked.

About this task

The refund will generate a reverse transaction on file and allows the Practice to record the refund payment details to the patient.

Procedure

  1. Open the Patient's Record.
  2. From the Margin Menu, select Accounts. The list of accounts is displayed.
  3. Select the account that requires the refund and click Open existing account. The Account window appears.
  4. From the Patient Details > screen, access the required Account, and search for the required transactions.
    Account Debtors tab
  5. Becaue the receipt has been banked, refund from the Receipts tab. On the Receipt tab click Refund Allocation Payment.
  6. In the Receipt Refund window, enter the Reason for Refund, to allocate the Total Refund amount, and indicate the Refund Method (how the Practice is paying the refund).

    Note:
    Ensure you enter an explanation in all text fields as this provides full details for audit purposes.
  7. Click OK.

Results

View the refund on the Refund History tab. Show Audit Trail is set automatically to display all details of the refund.

Because the refund is issued after a receipt has been banked, there is no change to the Invoice and Receipt tabs.

What to do next

The refund also generates to the Banking > Refunds tab: in the Practice Explorer , select the appropriate Practitioner and click the Refunds tab in the left margin. This does not affect today's unsettled banking.