SMS Recommendations
AVANT, Australia's leading medical defence organisation (MDO) has provided very helpful tips for sending SMS messages:
- Dos and don'ts of patient SMS communication
- Recommendations when using SMS
messagingDoctors and practice staff can protect patient personal information when using text communication by taking a few simple steps:
- Obtain and Document Patient Consent
- Limit Information Contained in Text Messages
- Implement a System for Following-up Patients who do not Respond to Recall SMS Messages
- Document Text Messages in the Patient's Medical Record
Note:These are the recommendations that can be managed within the system, there are other steps mentioned by AVANT that may require manual steps outside the system.