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Finance
Manage accounts, fees, claiming, billing and banking in Bluechip.
Billing and Online Claiming
Online Claiming
Using Medicare Online Claiming
Medicare Online functionality enables you to lodge Medicare Bulk Bill, DVA medical claims, and patient claims with Medicare securely over the internet.
Clearing Unprocessed Claims
Clear unprocessed claims from the Medicare Australia window

Finance
Manage accounts, fees, claiming, billing and banking in Bluechip.
- Account Management
  In Bluechip, the term Account refers to a record of accounting transactions.
- Fee and Service Item Management
- Billing and Online Claiming
  - Invoicing
  - Online Claiming
    - What is Online Patient Verification?
    - Online Claiming Error Messages
    - Batching
      To batch invoices to a particular company, you must have a class of patient devoted to that company.
    - Billing for Radiation Oncology Services
      Configure online billing functions specifically for Radiation Oncology services.
    - ECG Billing with Bluechip
    - HealthPoint
    - In Hospital Claiming (IHC)
      Bluechip uses ECLIPSE as an online claiming solution for In Hospital Claiming.
    - Finalising Receipting and Rejections for Inpatient Medical Claims
    - Medicare Easyclaim with Bluechip using Tyro
    - Using Medicare Online Claiming
      Medicare Online functionality enables you to lodge Medicare Bulk Bill, DVA medical claims, and patient claims with Medicare securely over the internet.
      - Notes on Preparing a Claim
      - Bulk Bill Claiming with Bluechip
        Bulk Bill Claims are streamlined, paperless, electronic claims to Medicare.
      - Configuring Medicare Online
        To lodge Medicare Bulk Bill, DVA medical claims, and patient claims with Medicare you must first configure Medicare Online.
      - Sending Invoices to Medicare Australia Online
      - Creating and Sending Invoices for Medicare Online Bulk Bill
      - Creating and Sending Invoices for DVA Allied Health
      - Creating and Sending Invoices for Medicare Online DVA Streamlined
      - Creating and Sending Invoices for Medicare Online Patient Claims
      - Performing an OPV
      - Authorising a Claim
      - Claimant Date of Birth Warning
        All patients must have a date of birth in their record. Claims cannot be submitted to Medicare without a date of birth.
      - Clearing Unprocessed Claims
        Clear unprocessed claims from the Medicare Australia window
        Which Types of Claims can be Deleted?
        Who can Delete Claims?
        When can a Claim be Deleted?
        How to Delete Claims
        What Deleting a Claim Does
        How Reports Reflect Deleted Claims
        Deleted Claims Audit Trail
      - Deleting Submitted Online Claims
        All online claims sent to Medicare via Bluechip can be deleted.
      - DVA Streamlined Online Claiming with Bluechip
      - Manual Receipting of Online Claims
      - Medicare Claim Status
      - Handling Medicare Rejections
      - Receipting a Patient Claim
      - Reprinting Patient Claims
      - Rules for Creating Invoices to Send to Medicare
      - Updating Patient Information from Medicare
    - Online Eligibility Check (OEC)
      An online eligibility check lets you check the eligibility of a patient with the Department of Human Services or private health insurers, and to estimate out-of-pocket expenses for in-hospital care.
    - Setting Medicare Service Indicators
    - Creating an Invoice Using Online Patient Claiming
    - Sending Invoices Using Online Patient Claiming
    - What is an LSPN?
  - Private Billing using Quantity
    Bluechip allows you to configure its Estimation and Invoicing functions so that you can include Quantity and Equipment for Private Billing of User Defined Fee List Service items (e.g. Cosmetic Surgery).
- Receipts
- Banking and EFTPOS
- Refunds
- VMoney
  Manage VMoney payments from NSW Health.

Clearing Unprocessed Claims

Clear unprocessed claims from the Medicare Australia window

To clear unprocessed claims from the Medicare Australia window, first perform these preliminary checks:

Contact Medicare to check whether the claim has been processed and paid for. For general provider enquiries from Medicare, please contact 132 150, or visit http://www.medicareaustralia.gov.au/provider/contact.jsp#N10056 for further information.
Check the bank account for a payment made for that claim.
Try clicking the Transmit button on the Medicare Australia window to retrieve the processing and payment reports for that claim.

Once all the preliminary checks are complete, it is advised that you attempt to manually receipt a claim if:

Note:

Manual receipting via the Medicare Australia window is only available for ECLIPSE-IMC and Bulk Bill via Easyclaims.

There is a payment made by Medicare towards the claim, but for some reason the processing and payment reports have not been returned electronically, or
Medicare makes a payment by payment types other than direct debit (for example cheque), but does not return any reports electronically.

It is advised that you delete a claim only in these circumstances:

Note:

You will not be able to receive any reports from Medicare for claims that have been deleted. Once a claim has been deleted, the receipting of the associated invoice has to be done via the patient's account. Manual Receipting from the Medicare Australia window will no longer be available.

When Medicare fails to recognise the claim sent via Bluechip.
Medicare has not paid for the claim, and has not returned processing and payment reports.
When you cannot auto or manually receipt a claim sent via the Medicare Australia window.