Deleting Submitted Online Claims

All online claims sent to Medicare via Bluechip can be deleted.

It is only advisable to delete a claim from Bluechip under these circumstances:
  • When Medicare fails to recognise the claim sent via Bluechip.
  • Medicare has not paid for the claim, and has not returned processing and payment reports.
    Note:
    Manual receipting is only available for ECLIPSE-IMC and Bulk Bill via Easyclaims.
Note:
If you delete a claim after midnight, it may still be processed by Medicare, and you may still receive payment for it. It is advisable you confirm the status of the claim with Medicare before manually deleting a claim from within Bluechip.

Delete claims in the Medicare Australia window within the Practice Explorer:

  • Bulk Bill claims:
    • Easyclaims - have a 48-hour restriction before they can be deleted from Bluechip
    • Medicare Online - the entire batch of claims is deleted and you have to manually adjust or reverse all the related invoices. Therefore, for such claims it is advisable to wait until Medicare finish processing the entire batch of claims before you deal with any individual claims from the batch that may have failed processing.
  • Patient Claims via Medicare Online - the claim is deleted at Medicare if the deletion in Bluechip is made within 24-hrs of the claim's submission.
  • DVA - the entire batch of claims is deleted and you have to manually adjust or reverse all the related invoices. Therefore, for such claims it is advisable to wait until Medicare finish processing the entire batch of claims before you deal with any individual claims from the batch that may have failed processing.
  • IMC claims via ECLIPSE
  • Bulk Bill claims via Easyclaims
  • Patient Claims via Easyclaims

Print a Deleted Claims Audit Trail report if required.