Manual Receipting vs Deleting

Before you begin

Manually receipt a claim under these circumstances:
  • When there is a payment made by Medicare towards the claim, but for some reason the processing and payment reports have not been returned.
  • When Medicare makes a payment by payment types other than direct debit (for example cheque).

Procedure

In order to decide whether to delete a claim or to manually receipt it, perform the following preliminary checks:
  1. Check with Medicare as to whether the claim has been processed and paid for, or it is at an unresolved status.
  2. Check the bank account for a payment made for that claim.
  3. Try clicking Transmit on the Medicare Australia window to retrieve the processing and payment reports for that claim.

Results