Manual Receipting vs Deleting
Before you begin
Manually receipt a claim under these circumstances:
- When there is a payment made by Medicare towards the claim, but for some reason the processing and payment reports have not been returned.
- When Medicare makes a payment by payment types other than direct debit (for example cheque).
Procedure
In order to decide whether to delete a claim or to manually receipt it,
perform the following preliminary checks:
- Check with Medicare as to whether the claim has been processed and paid for, or it is at an unresolved status.
- Check the bank account for a payment made for that claim.
- Try clicking Transmit on the Medicare Australia window to retrieve the processing and payment reports for that claim.